How do tow truck companies invoice for after-hours calls?
Store after-hours, weekend, and holiday rates as separate price book items with a surcharge built in, so the invoice reflects the correct rate for when the call happened.
Rather than manually adding a surcharge line each time, pre-configuring the different rate tiers in your price book means the driver just selects the right item and the pricing is automatically correct.
How do I invoice for mileage, winching, and storage fees on one tow?
Add each as a separate line item on the invoice — base hook-up, per-mile charge, winch-out fee, storage — so the total is itemized rather than one lump charge.
Itemized fees are especially useful in towing because customers (and sometimes insurance companies) often want to see exactly what they're being charged for, particularly on higher-cost recoveries or extended storage.
Can I text a customer their tow invoice so they can pay from their phone?
Yes — once consent is captured, the invoice can be sent by SMS with a click-to-pay link so the customer can pay by card or ACH immediately.
This is particularly useful in towing since the customer is often standing at the scene without easy access to a computer, and wants to pay and leave as quickly as possible. This is general information, not legal or tax advice — check with a licensed attorney or CPA in your state before relying on it.
How fast do I get my money after a tow customer pays online?
Payouts follow Stripe's standard payout timing to your connected bank account, which is typically a matter of a few business days, not instant cash in hand.
This is worth planning around for cash flow, since even though the customer pays immediately, the funds landing in your bank account follows Stripe's normal payout schedule rather than being instant.
What happens if a stranded customer's card is declined?
You and the customer are both notified of the failed payment, so you can offer an alternative payment method or retry before releasing the vehicle.
In towing specifically, this matters because vehicle release is often contingent on payment — knowing immediately that a card failed, rather than finding out after the fact, protects you from releasing a vehicle unpaid.
Should I accept ACH for large tow and recovery bills?
For a large recovery or extended storage bill, ACH's flat $5 fee cap is usually cheaper than a percentage-based card fee once the invoice is above roughly $625.
A heavy-duty recovery or a vehicle that's accrued weeks of storage fees can run well past that threshold, making ACH the lower-fee option (Stripe Pricing; FeeProbe).
How do I track unpaid tow invoices for storage fees that keep accruing?
Reports show outstanding invoices and balances, but ongoing daily storage accrual on an unpaid vehicle needs to be added as new line items or a follow-up invoice as the days add up.
BCTM doesn't automatically add a new day's storage charge to an existing invoice — you'd add that as an updated invoice or additional line items reflecting the current total owed.